Client Code of Conduct
Toptia Agency Enterprise ("TOPTIA," "we," "our," or "us") is committed to serving every client with professionalism, respect, and integrity. This Client Code of Conduct outlines the standards of conduct we ask our clients to follow so that we can provide safe, effective, and respectful service for everyone.
By engaging TOPTIA's services, you acknowledge and agree to this Code of Conduct.
1. Purpose
The purpose of this Code is to: promote respectful and professional interactions; protect our clients, personnel, partners, and community; establish clear expectations for client conduct; and support a safe environment for services, appointments, and communications.
2. Respectful Conduct
Clients are expected to: communicate respectfully with TOPTIA personnel, contractors, partners, and other clients; treat all individuals with courtesy and professionalism; honor scheduled appointments and communicate changes in advance in accordance with our Booking & Appointment Policy; and allow personnel to perform their work without interference, harassment, or intimidation.
3. Accurate Information
Clients agree to: provide accurate, complete, and truthful information; submit authentic documentation; notify TOPTIA promptly of changes that affect requested services; and cooperate with reasonable identity and authority verification in accordance with our Identity & Authority Verification Policy and Know Your Client (KYC) & Anti-Fraud Policy.
4. Prohibited Conduct
Clients may not: engage in harassment, threats, intimidation, discrimination, or abusive conduct toward any person; submit false, altered, or fraudulent information or documents; request illegal or unethical services; record appointments, calls, or meetings without the prior knowledge and express consent of all participants, except where applicable law provides otherwise; misuse TOPTIA's systems, website, or communication channels; or attempt to access information or services belonging to another person without legal authority.
5. Consequences of Violations
Violations of this Code may result in: a verbal or written warning; rescheduling or restriction of appointments; suspension or termination of services; refusal of future services; reporting to appropriate authorities where required or permitted by law; and other actions consistent with our Terms & Conditions. Termination of services does not eliminate responsibility for payment of work already performed.
6. Reporting Concerns
Clients who experience or witness conduct inconsistent with this Code are encouraged to contact TOPTIA so the concern can be reviewed in good faith. Retaliation against individuals who report concerns in good faith is prohibited.
7. Policy Updates
TOPTIA reserves the right to revise this Client Code of Conduct at any time. Updated versions become effective upon publication unless otherwise stated.
8. Contact Us
Questions regarding this Client Code of Conduct may be directed to: Toptia Agency Enterprise, Email: toptia.info@toptiamgt.com